Returns Policy

At Zeeniastic, we aim to provide you with the best shopping experience. If you're not completely satisfied with your purchase, our returns policy is designed to be as easy and convenient as possible. Please read our returns policy carefully below.

1. Returns Eligibility

We offer a **7-day** returns policy from the date you receive your order. To be eligible for a return, the following conditions must be met:

• The product must be unused, unworn, and in the same condition that you received it.
• The product must be in its original packaging with all tags attached.
• The receipt or proof of purchase must be provided.

2. Non-Returnable Items

The following items are non-returnable:

• Sale items or items marked as non-returnable at the time of purchase.
• Underwear or intimates (for hygiene reasons).
• Items that have been washed, worn, or altered in any way.

3. How to Return an Item

If you would like to return an item, please follow the steps below:

• Contact us at AbrarAshraf665@gmail.com or call +92 319 1098081 within 7 days of receiving your order.
• Provide your order number and details of the item you would like to return.
• Once your return request is confirmed, we will send you return instructions and the return address.

4. Return Shipping Costs

Unless the item is defective or damaged, the customer is responsible for return shipping costs. We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive the returned item and confirm that it meets the eligibility requirements, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please note that the refund may take several business days to be reflected in your account, depending on your payment provider.

6. Exchange Policy

If you'd like to exchange an item for a different size or color, please contact us at AbrarAshraf665@gmail.com with your order number. Once the item is returned, we will ship the replacement at no extra charge, except for shipping costs if applicable.

7. Damaged or Defective Items

If the item you received is damaged or defective, please contact us immediately. We will provide a full refund or exchange for damaged items at no additional cost to you. Please include photos of the damaged or defective product when you contact us.

8. Changes to This Returns Policy

Zeeniastic reserves the right to update or modify this Returns Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately after it is published. Please review this page periodically for updates.